Quality care is paramount throughout our care and support services and it is important to Helping Hands that our clients are fully satisfied with the services and support that we provide.
A comprehensive quality service which includes assessments, review visits, quality care questionnaires/surveys and six monthly risk assessments.
We establish systems to identify individual service user needs by:
Regular monitoring of staff competency (through our performance monitoring in accordance with our supervision policy)
Service User quality monitoring questionnaire (alternative formats available so that all Service Users requirements can be met)
Complaints policy & procedures
Open communication with suppliers
Service provider feedback
Service user feedback
Analysis of findings and action plan of service review to be undertaken
The setting of goals and objectives of service, setting out values – and monitoring and reviewing for effectiveness.
A performance planning and review system to continue to provide and promote our eight point quality promise
Our 8 point quality promise:
Reliability
Flexibility
Continuity
Effective Communication
Annual client survey
Regular reviews
Accessibility
Experienced fully trained staff
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