Quality Assurance

Quality is paramount throughout our care and support services and it is important to Helping hands that our clients are fully satisfied with the services and support that we provide.

A comprehensive quality service which includes assessments, review visits, quality questionnaires/surveys and six monthly risk assessments.

We establish systems to identify individual service user needs by:
  • Regular monitoring of staff competency (through our performance monitoring in accordance with our supervision policy)
  • Service User quality monitoring questionnaire (alternative formats available so that all Service Users requirements can be met)
  • Complaints policy & procedures
  • Open communication with suppliers
  • Service provider feedback
  • Service user feedback
  • Analysis of findings and action plan of service review to be undertaken
  • The setting of goals and objectives of service, setting out values – and monitoring and reviewing for effectiveness.

A performance planning and review system to continue to provide and promote our eight point quality promise

  • Reliability
  • Flexibility
  • Continuity
  • Effective Communication
  • Annual client survey
  • Regular reviews
  • Accessibility
  • Experienced fully trained staff
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