Quality Assurance

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QUALITY ASSURANCE

Helping Hands Allcare Ltd ensures that there is a process of continuous improvement in the service we provide.  We have in place processes, formulating a quality system ensuring that Service Users receive services that are designed and developed to full fill their needs and meet their expectations.

Helping Hands Allcare Ltd is determined to provide the best in quality services.

We recognise the importance of this to Service Users and will continue to review and where necessary improve on our service provisions


 

Aims

We establish systems to identify individual service user needs by:
Regular monitoring of staff competency (through our performance monitoring in accordance with our supervision policy)
Service User quality monitoring questionnaire (alternative formats available so that all Service Users requirements can be met)
Complaints policy & procedures
Open communication with suppliers
Service provider feedback
Service user feedback
Analysis of findings and action plan of service review to be undertaken
The setting of goals and objectives of service, setting out values – and monitoring and reviewing for effectiveness.


A performance planning and review system to continue to provide and promote our eight point quality promise:

  • Reliability
  • Flexibility – (Inc Direct Payments)
  • Continuity
  • Effective communications
  • Experienced Fully Trained and supervised staff
  • Service User Quality Monitoring Survey
  • Regular Reviews
  • Accessibility