CQC – Improving our customer experience
To do our job well, it’s really important that people tell us about their experience of care.
By providing us with this information, they help us improve the overall quality of care in England. It also help us to prevent poor care and abuse happening to others in the future.
At CQC we have recently been reviewing the experience our customers have when they contact us, particularly those who tell us their concerns about services we regulate.