News

CQC launches an updated code of practice on confidential personal information

September 23, 2016 / helpinghandsallcare2016 /

We’ve updated the code of practice that CQC staff will follow to obtain, handle, use and disclose confidential personal information. The code explains how CQC makes decisions relating to people’s confidential personal information. This includes how we decide whether we need to look at medical or care records during an inspection, and whether we need […]

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CQC – Improving our customer experience

March 31, 2016 / helpinghandsallcare2016 /

To do our job well, it’s really important that people tell us about their experience of care. By providing us with this information, they help us improve the overall quality of care in England. It also help us to prevent poor care and abuse happening to others in the future. At CQC we have recently […]

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HOME CARE ‘BETTER FOR DEMENTIA OUTCOMES’

March 23, 2016 / helpinghandsallcare2016 /

Caring for people with dementia provides better outcomes for patients according to Alzheimer’s Society ambassador Kevin Whately. A study from the society – based on feedback from carers, health workers and patients – has criticised the home support available and said the problem was causing unnecessary admissions to hospital and care homes. Mr Whately, whose […]

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Family criticises delays in elderly health costs appeal

March 23, 2016 / helpinghandsallcare2016 /

A woman in a legal fight to recoup more than £250,000 in health care costs for her late elderly aunt, has described the process as “shabby”. Joan Wickens died aged 98 in a nursing home in Fordingbridge, Hampshire in 2012. Her niece Elizabeth Goodchild is one of hundreds waiting to recover care fees from the […]

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